Returns & Exchanges

Our policy, in short

Because every order is Cash on Delivery, we don't collect payment online, so we offer exchanges, not cash refunds. If something isn't right, we'll swap it for the correct size, a different article, or make it right another way.

Exchange window

You can request an exchange within 7 days of delivery. Requests after this window can't be guaranteed, so it's best to try your suit on as soon as it arrives.

Condition for exchange

To be eligible, the item must be:

• Unworn and unwashed
• With original tags and packaging still attached
• Not altered or taken to a tailor
• Requested with your order confirmation as proof of purchase

Who covers the return shipping

If you've simply changed your mind or picked the wrong size at checkout, return shipping back to us is on you. If the issue is on our end, we cover it, as described below.

When it's on us (free exchange, we cover return shipping)

• You received a different article than what you ordered
• You received the wrong size (not the one you selected)
• The item arrived damaged or defective
• A piece was missing from your set (e.g. the dupatta or trouser from a 3-piece suit, or a piece of a cord set)

In any of these cases, message us on WhatsApp with your order number and a photo, and we'll arrange a free exchange at no cost to you.

Cancelling an order

Changed your mind? Every order is confirmed with you over WhatsApp or a phone call before we hand it to PostEX, so you can cancel any time before that confirmation. Just message us with your order number. Once it's confirmed and dispatched, it can no longer be cancelled, but you can still request an exchange after it arrives under the terms above.

How to start an exchange

Message us on WhatsApp at 0321 6173900 with your order number, the reason for the exchange, and a photo of the item. We'll confirm the next steps from there.