Shipping & Delivery
Where we deliver
We currently ship nationwide across Pakistan only. Every order is Cash on Delivery (COD), so nothing is paid in advance. You pay the rider when your parcel arrives, in cash, by card or online.
Delivery charge
Free delivery on 2 or more outfits, nationwide. The same style counts too. A single outfit has a flat delivery charge of Rs 200, whichever city you are in. The charge is shown in your bag before you check out and is paid to the rider with your order.
How long it takes
- Confirmation: after you place an order, we confirm it with you over WhatsApp or a phone call. We don't ship anything until this step is done.
- Dispatch: once confirmed, we hand your order to our courier, PostEX, within 1 to 2 business days.
- Delivery: from there, delivery takes a further 3 to 5 business days, depending on your city.
- Business days are Monday to Saturday. Orders placed on a Sunday or a public holiday are processed the next business day.
If you're not available for delivery
PostEX will attempt delivery and automatically retry if you're not reachable the first time. If the parcel still can't be delivered after a few attempts, it's returned to us. Message us on WhatsApp and we'll happily arrange to resend it.
Order tracking
We ship every order through PostEX. Once your order is confirmed and dispatched, we'll send you your PostEX tracking number over WhatsApp so you can follow it right up to delivery. You can also look it up any time on our Track Your Order page.
Heads up: because payment is collected on delivery, please make sure someone is available at the delivery address to pay the order amount (cash, card or online) when the rider arrives.
Questions
For anything about an order already placed, such as delivery timing, changing an address, or a delay, message us on WhatsApp at 0321 6173900 and we'll sort it out.
Questions about this policy?
Message us on WhatsApp and we'll walk you through it before or after you order.
